Verbal Intervention™ Training

Virtual de-escalation training for low-risk, hands-off organizations.

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Training To Verbally De‑escalate Disruptive Behaviors

Verbal Intervention (VI) Training prepares your staff to identify, respond to, and prevent low-risk crisis behavior with non-restrictive intervention techniques. Instructor Certification Programs for VI are delivered in an online and live virtual format.

Identify with the Crisis Development Model
CPI’s proprietary framework introduces a 4-step process for turning crises into an opportunity for positive outcomes.
Respond with verbal de-escalation techniques
VI teaches trainees non-restrictive verbal interventions, such as limit-setting, that effectively de-escalate challenging behavior.
Understand what's behind the behavior
Explores the effects of trauma and the psychology of the brain on the person in crisis as well as the responding individual.
CPI imagery on a computer.

Ungated PDF lead score test

Take our Workplace Violence Prevention Training Index survey to assess how prepared your organization is to prevent and respond to violence.

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7 Principles for Effective Verbal Intervention

Download this free guide to learn strategies for remaining calm, watching body language, and using reflective questioning when avoiding physical confrontation with an individual in distress.

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  1. 3rd Edition Instructor Certification or Certification Renewal Program | Online Modules 2.0 Contact Hours (0.2 CEUs)
  2. 3rd Edition Instructor Certification or Certification Renewal Program | Blended Classroom or Virtual Training 8.5 Contact Hours (0.9 CEUs)
  3. 3rd Edition Instructor Certification or Certification Renewal Program | Classroom Training 10.25 Contact Hours (1.0 CEUs)
  4. 3rd Edition Non-Instructor Seminar | Blended Virtual or Classroom Training 5.75 Contact Hours (0.6 CEUs)
  5. 3rd Edition Non-Instructor Seminar | Classroom Training 6.5 Contact Hours (0.7 CEUs)
  6. 2nd Edition Instructor Certification Program | Blended Virtual Training (0.8 CEUs)

  1. 3rd Edition Instructor Certification or Certification Renewal Program | Online Modules 2.0 Contact Hours (0.2 CEUs)
  2. 3rd Edition Instructor Certification Program | Blended Classroom Training 19.5 Contact Hours (2.0 CEUs)
  3. 3rd Edition Instructor Certification Program | Classroom Training 24.0 Contact Hours (2.4 CEUs)
  4. 3rd Edition Instructor Certification Renewal Program | Blended Classroom Training 7.5 Contact Hours (0.8 CEUs)
  5. 3rd Edition Non-Instructor Seminar | Blended Classroom Training 8.5 Contact Hours (0.9 CEUs)
  6. 3rd Edition Instructor Certification Renewal Program | Classroom Training 11.0 Contact Hours (1.1 CEUs)
  7. 3rd Edition Non-Instructor Seminar | Classroom Training 13.0 Contact Hours (1.3 CEUs)
  8. 2nd Edition Instructor Certification Program | Blended Virtual Training (2.1 CEUs)
  9. 2nd Edition Renewal | Blended Virtual Training (0.8 CEUs)
  10. 2nd Edition Specialized Renewal Trauma | Blended Virtual Training (0.9 CEUs)
  11. 2nd Edition Specialized Renewal Autism Spectrum Disorder | Blended Virtual Training (0.9 CEUs)

  1. 3rd Edition Instructor Certification or Certification Renewal Program | Classroom Training 5.5 Contact Hours (0.6 CEUs)

  1. 3rd Edition Instructor Certification | Blended Classroom Training 26.5 Contact Hours (2.7 CEUs)
  2. 3rd Edition Instructor Certification Renewal Program | Blended Classroom Training 14.0 Contact Hours (1.4 CEUs)
  3. 3rd Edition Instructor Certification Program | Classroom Training 31.0 Contact Hours (3.1 CEUs)
  4. 3rd Edition Instructor Certification Renewal Program | Classroom Training 18.0 Contact Hours (1.8 CEUs)
  5. 3rd Edition Non-Instructor Seminar | Classroom Training 19.0 Contact Hours (1.9 CEUs)
  6. 3rd Edition Non-Instructor Seminar | Blended-Classroom Training 14.5 Contact Hours (1.5 CEUs)
  7. 2nd Edition Instructor Certification Program | In-Person Training (3.1 CEUs)
  8. 2nd Edition Instructor Certification Program | Blended In-Person Training (2.6 CEUs)

  1. Prevention First™: Health Care 2024 | Online Training 0.5 Contact Hours (0.05 CEUs)
  2. CPI Prevention First™ | Online Training 1.0 Contact Hours (0.1 CEUs)
  3. Prevention First™: Health Care 2025 | Online Training 1.0 Contact Hours (0.1 CEUs)

  1. De-escalation Basics | Online Training 1.0 Contact Hours (0.10 CEUs)

 

  1. Classroom Culture™ 2nd Edition Instructor Certification or Certification Renewal Program| Classroom or Virtual Training 6.5 Contact Hours (0.7 CEUs)

  1. Trauma or Autism Spectrum Disorder Training with NCI™ or VI | Online Modules 3.0 Contact Hours (0.3 CEUs)
  2. Mental Health Training with NCI™ or VI | Online Modules 2.0 Contact Hours (0.2 CEUs)
  3. Trauma or Autism Spectrum Disorder Training | Blended Classroom Training 6.5 Contact Hours (0.7 CEUs)
  4. Trauma or Autism Spectrum Disorder Training | Blended Virtual Training 5.5 Contact Hours (0.6 CEUs)
  5. Mental Health Training | Blended Classroom Training 7.5 Contact Hours (0.8 CEUs)
  6. Mental Health Training | Blended Virtual Training 5.5 Contact Hours (0.6 CEUs)
  7. Person-Centered Perspectives: ADHD | Online Training 1.0 Contact Hours (0.1 CEUs)
  8. Person-Centered Perspectives: Autism | Online Training 1.0 Contact Hours (0.1 CEUs)

  1. Refresher Training: Nonviolent Crisis Intervention® 3rd Edition | Online Training 0.5 Contact Hours (0.05 CEUs)
  2. Refresher Training: Verbal Intervention™ 3rd Edition | Online Training 0.5 Contact Hours (0.05 CEUs)

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Blog
A child wearing a backpack with words like "trauma" and "despair" stands in a library aisle, with an adult browsing shelves in the background.
Education

The Impact of Stress and Trauma on Student Behavior and Academic Performance

Learn the detrimental impact stress and trauma can have on student behavior and academic performance and how educators can help.
Read More
General

Trauma-Informed Care Resources Guide

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Legislation
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State of North Carolina House Bill 125: Health Care Security Staff Requirements

Understand new workplace violence prevention requirements laid out in North Carolina House Bill 125.
Read More

  1. 3rd Edition Instructor Certification or Certification Renewal Program | Online Modules (2.4 Contact Hours)
  2. 3rd Edition Instructor Certification or Certification Renewal Program | Blended Classroom or Virtual Training (10.2 Contact Hours)
  3. 3rd Edition Instructor Certification or Certification Renewal Program | Classroom Training (12.3 Contact Hours)
  4. 3rd Edition Non-Instructor Seminar | Blended Virtual or Classroom Training (6.9 Contact Hours)
  5. 3rd Edition Non-Instructor Seminar | Classroom Training (7.8 Contact Hours)
  6. 2nd Edition Instructor Certification Program | Blended Virtual Training (8 Contact Hours)

  1. 3rd Edition Instructor Certification or Certification Renewal Program | Online Modules (2.4 Contact Hours)
  2. 3rd Edition Instructor Certification Program | Blended Classroom Training (23.4 Contact Hours)
  3. 3rd Edition Instructor Certification Program | Classroom Training (28.8 Contact Hours)
  4. 3rd Edition Instructor Certification Renewal Program | Blended Classroom Training (9.0 Contact Hours)
  5. 3rd Edition Non-Instructor Seminar | Blended Classroom Training (10.2 Contact Hours)
  6. 3rd Edition Instructor Certification Renewal Program | Classroom Training (13.2 Contact Hours)
  7. 3rd Edition Non-Instructor Seminar | Classroom Training (15.6 Contact Hours)
  8. 2nd Edition Instructor Certification Program | Blended Virtual Training (21.5 Contact Hours)
  9. 2nd Edition Renewal | Blended Virtual Training (8.5 Contact Hours)
  10. 2nd Edition Specialized Renewal - Trauma | Blended Virtual Training (9.5 Contact Hours)
  11. 2nd Edition Specialized Renewal - Autism Spectrum Disorder | Blended Virtual Training (9.5 Contact Hours)

  1. 3rd Edition Instructor Certification | Blended Classroom Training (31.8 Contact Hours)
  2. 3rd Edition Instructor Certification Renewal Program | Blended Classroom Training (16.8 Contact Hours)
  3. 3rd Edition Instructor Certification Program | Classroom Training (37.2 Contact Hours)
  4. 3rd Edition Instructor Certification Renewal Program | Classroom Training (21.6 Contact Hours)
  5. 3rd Edition Non-Instructor Seminar | Classroom Training (22.8 Contact Hours)
  6. 3rd Edition Non-Instructor Seminar | Blended-Classroom Training (17.4 Contact Hours)
  7. 2nd Edition Instructor Certification Program | In-Person Training (31 Contact Hours)
  8. 2nd Edition Instructor Certification Program | Blended In-Person Training (26.5 Contact Hours)

  1. Online Training (1.2 Contact Hours)

  1. Trauma or Autism Spectrum Disorder Training with NCI™ or VI | Online Modules (3.6 Contact Hours)
  2. Mental Health Training with NCI™ or VI | Online Modules (2.4 Contact Hours)
  3. Trauma or Autism Spectrum Disorder Training | Blended Classroom Training (7.8 Contact Hours)
  4. Trauma or Autism Spectrum Disorder Training | Blended Virtual Training (6.6 Contact Hours)
  5. Mental Health Training | Blended Classroom Training (9.0 Contact Hours)
  6. Mental Health Training | Blended Virtual Training (6.6 Contact Hours)
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Crisis Prevention Statistics

CPI Training Makes a Sustainable Impact

Our evidence-based crisis prevention programs have measurable impacts on the organizations we serve.

75%reduction in suspensions
View Success Story
80%reduction in staff injuries
View Success Story
85%reduction in emergency safety interventions
View Success Story
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Add Specialty Topics

Enhance Your Verbal Intervention Training

CPI offers specialty topic programs that deepen a trainee's understanding of risk behavior displayed by unique populations of individuals. These are supplemental to the material presented in our core Verbal Intervention program.

Autism Spectrum Disorder
Learn the characteristics, strengths, and needs of individuals with autism alongside safe, proactive intervention strategies.
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Mental Health
Learn to identify mental health disorders and address the stigma surrounding them empathetically.
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Trauma
Learn trauma-informed verbal de-escalation techniques for understanding and aiding trauma-impacted individuals.
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Our Training Approach

Our train-the-trainer framework increases fidelity and adoption and ensures the most relevant training is delivered based on roles and risk levels.

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More to Explore

Techniques for All Roles and Risk Levels

With tiered levels of training, we offer customizable solutions that fit every role and risk level to foster organization-wide safety and well-being.

Verbal Intervention Training

Instills the confidence and skills to verbally de-escalate disruptive behaviors.

Register Now
Common de-escalation communication framework
Proactive verbal de-escalation strategies

Nonviolent Crisis Intervention Training

Provides the skills to safely disengage and intervene in crisis situations.

Explore Program
Common de-escalation communication framework
Proactive verbal de-escalation strategies
Safety intervention and disengagement skills

NCI With Advanced Physical Skills

Teaches safe and advanced disengagement skills for higher-risk roles.

Explore Program
Common de-escalation communication framework
Proactive verbal de-escalation strategies
Safety intervention and disengagement skills
Advanced intervention skills for high-risk behavior
CPI Offers Continuing Education
Learn More

Schedule a Consultation

Learn how Verbal Intervention Training can benefit your organization.