CPI Training for Security Personnel
CPI training programs provide strategies and techniques for security personnel in all settings, including those working in correctional and juvenile facilities.
Security work means being on the frontline and the person closest to a crisis when it starts. Whether the trigger is a patient in mental health distress, a young person resisting care, or someone in public in active aggression, the response window is short, and the consequences of getting it wrong are heavy.
Crisis Prevention Institute's training is built to give security staff a clearer read on what is happening, more time to choose a response, and how to choose between verbal de-escalation and when physical intervention becomes necessary.
CPI Courses
Training Programs for All Roles and Risk Levels
CPI’s de-escalation training certifications focus on the Care, Welfare, Safety, and Security of staff and clients. Security staff are taught empathetic approaches to crisis management that increase confidence and reduce the need for physical interventions.
Make an Impact with CPI
Crisis Skills for Security Staff in Every Workplace
Our crisis prevention training empowers security staff across industries to build a culture of safety at their workplace.
Health care security guards
Our trainings teach hospital security personnel how to diffuse potential conflicts with empathy and compassion. Security guards are given the framework needed to understand nonverbal cues such as body language and how to de-escalate accordingly.
Juvenile facility security officers
De-escalating challenging juvenile behavior requires a deeper understanding of the developmental needs of youth adults. CPI training teaches security officers how to de-escalate in a supportive and constructive manner that considers the person behind the behavior.
Law enforcement officers
Our approach to de-escalation training in a law enforcement setting teaches how to identify signs of mental health crises and respond with strategies that increase public safety and reduce the need for use of force.
Our Training Approach
Our train-the-trainer framework increases fidelity and adoption and ensures the most relevant training is delivered based on roles and risk levels.
FAQs We Hear: What Security De-escalation Training Covers
Security de-escalation training equips security staff to recognize rising agitation in members of the public, patients, residents, or detainees, and resolve it through verbal and non-verbal techniques before physical intervention becomes necessary. Crisis Prevention Institute's approach is structured around the Crisis Development Model℠, which gives staff a shared framework for identifying behavioral escalation early.
Crisis Intervention Team training is a 40-hour curriculum developed for law enforcement officers responding to people in mental health crisis, typically delivered through CIT International or local partners. Crisis Prevention Institute's training is complementary rather than competitive. Many CIT-trained officers also complete Crisis Prevention Institute's Verbal Intervention™ or Nonviolent Crisis Intervention® training to reinforce the underlying behavioral framework, particularly in agencies that work closely with health care and human services partners.
Verbal de-escalation training teaches staff to defuse a situation through tone, language, body positioning, and environmental adjustment, to resolve the situation without physical contact. Physical intervention training teaches the safe, last-resort techniques to be used when verbal de-escalation has not succeeded, and a person presents an immediate risk to themselves or others. Crisis Prevention Institute structures these as a continuum, not as alternatives.
Most multi-site security operations standardize on Crisis Prevention Institute's train-the-trainer model. The organization certifies a small group of internal instructors, who then deliver the training to staff across every site. This protects training quality, reduces ongoing cost, and allows the organization to maintain consistent practice across shifts and locations. Renewal certification keeps instructors current with program updates.
Yes. Crisis Prevention Institute's training is delivered in juvenile detention and youth correctional environments, where the developmental profile of the population makes verbal de-escalation and trauma-informed response especially important. Pine Hills Youth Correctional Facility recorded an 87% reduction in challenging behavior following Crisis Prevention Institute training, with measured improvements across staff confidence and intervention practice.
Read the Latest from CPI
Subscribe to our newsletter to receive emails with industry news, tips, and resources from CPI.
Subscribe