CPI Training for Human Services
CPI—Crisis Prevention Institute—is the leading provider of de-escalation training for human services organizations. We teach professionals the skills to identify, prevent, and de-escalate the complex situations they encounter in the workplace.
Our evidence-based, trauma-informed training is customizable across staff roles and risk levels, ensuring every member of your organization receives the right skills for the situations they face. The result is a sustainable impact with improved staff safety and productivity, reduced workers' compensation costs, and fewer restraints. All of which helps your organization better serve the people who depend on you most.
The Reality of Human Services Work
Human services staff work with clients shaped by trauma and complexity. When a situation escalates, the response matters. Crisis Prevention Institute training prepares staff for that moment.
Human Services Training Solutions that Make a Measurable Impact
CPI training has a sustainable impact on the organizations we support, leading to improved staff safety and productivity, reduced spending on workers’ compensation claims, and fewer restraints.
Organizations Crisis Prevention Institute Serves
We partner with organizations that provide vital care and support across a wide range of human services, including:
- Social services
- Senior services
- Juvenile services
- Substance abuse aid
- Foster care
- Family counseling
- Child welfare
- Intellectual and developmental disability (IDD) services
- Additional support services
De-escalate Medium to High-Risk Behavior
Nonviolent Crisis Intervention® Training prepares human services staff to safely respond to every client behavior using trauma-informed disengagements with both non-restrictive and restrictive methods.
Human Services Training Solutions
Learn more about CPI training for human services facilities, including an overview of our program suite, customer success stories, and approach to training.
"One thing [that sets us apart] is our staff is trained using CPI. I think that CPI is a safety net because of the techniques that the staff are using. Not only does it protect the client in the right way, but it's protecting the staff."
"The investment in CPI training has helped us retain staff. When staff know what to do in a crisis situation and have the support they need, they're more likely to stay."
Bring De-escalation Training to Your Facility
A Crisis Prevention Institute consultant will help you match the right program to your staff roles, client population, and organizational policy. Human services organizations report stronger staff retention when people feel equipped and safe.
Schedule a ConsultationWhat De-Escalation Training for Human Services Covers
What is de-escalation training?
De-escalation training teaches professionals to recognize early warning signs of escalating behavior and respond in ways that reduce tension before a crisis develops. Crisis Prevention Institute training focuses on verbal intervention, trauma-informed communication, and, when necessary, safe physical disengagement techniques.
What does Nonviolent Crisis Intervention training teach?
Nonviolent Crisis Intervention® training from Crisis Prevention Institute gives human services staff a framework for decision-making during crisis situations. Staff learn to identify behavior patterns, apply verbal de-escalation techniques, and use safe disengagement methods that prioritize the dignity of the person in crisis and the safety of the worker.
What is trauma-informed de-escalation?
Trauma-informed de-escalation recognizes that many clients in human services settings have experienced significant trauma that shapes how they respond to stress and authority. Crisis Prevention Institute training equips staff to recognize trauma responses, avoid approaches that may re-traumatize a client, and build interactions around safety, trust, and choice.
How does de-escalation training reduce staff injuries?
By equipping staff with early intervention skills, de-escalation training reduces the frequency of situations that require a physical response. Southwest Idaho Treatment Center, a residential facility for adults with intellectual disabilities, reduced lost work hours due to injury by 75% and reduced client assaults by 28% after implementing Crisis Prevention Institute training.
CPI Courses
De-escalation Skills Tailored to Roles and Risk Levels
To foster a system-wide culture of safety, all staff should receive de-escalation training. Whether your organization follows a hands-off policy or requires physical interventions, our customizable training ensures that staff learn the skills necessary for their specific roles and the risks they may encounter.
Verbal Intervention Training
Ideal for departments with a hands-off policy, instill confidence and skills to verbally de-escalate disruptive behaviors.
Explore ProgramNonviolent Crisis Intervention Training
Provides the skills to safely respond to everyday crises, including safe disengagements and restrictive interventions.
Explore ProgramNCI With Advanced Physical Skills
For facilities supporting individuals who display dangerous or complex behavior, the program teaches safe and advanced disengagement skills.
Explore ProgramAdd Specialty Topics
Enhance Your Skills for the Behaviors You Encounter
Add one of our specialty topics to our foundational Verbal Intervention™, Nonviolent Crisis Intervention®, or NCI™ With Advanced Physical Skills Training programs to customize techniques by staff roles and the individuals you serve.
How Crisis Prevention Institute Works With You
Crisis Prevention Institute uses a four-phase approach to implement de-escalation training. The result is sustainable, organization-wide safety.
Discover
Understand the environment for staff and clients. Determine behavior types and risk levels.
Learn MoreDiagnose
Build the support structure needed for accountability, efficacy, and a shared safety language.
Learn MoreDesign
Create a sustainable plan to integrate de-escalation training continuously across your facility.
Learn MoreDeliver
Provide role-appropriate training and additional upskilling for staff in high-risk positions.
Learn More6,000+ Valued Customers in Human Services
CPI partners with many human services organizations across the U.S., including non-profit, private, and government organizations.
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SubscribeOur Training Approach
Our train-the-trainer framework increases fidelity and adoption and ensures the most relevant training is delivered based on roles and risk levels.