Whether working with trauma-impacted individuals, diverse age ranges, or nonverbal clients who may not be aware their actions are inappropriate, effective verbal responses can ensure anxious behavior does not escalate into workplace violence.

This exclusive download shares verbal intervention strategies for safe de-escalation, including:

• How to remain calm  

• Tips to create a safer space 

• How to use reflective questioning 

• And more! 

This resource contains bonus links and resources for you to obtain additional information on safe interventions. 

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