Verbal Intervention Training

Ideal for organizations with a hands-off policy, and staff who don’t experience the kind of higher risk situations that require physical interventions. Verbal Intervention (VI) instills the confidence and skills to verbally de‑escalate disruptive behaviors and prevent further escalation.

Participants who complete the training become certified to teach VI at their organization.

Watch overview video

Benefits of Verbal Intervention Training

Recognize & Respond to Defensive Behaviors

Explains both why and how to apply limit‑setting strategies when verbally intervening to de‑escalate defensive behaviors, as well as to recognize opportunities for post‑crisis learning.

Understand What’s Behind the Behavior

Explores the effects of trauma and the psychology of the brain on the person in crisis as well as the responding individual.

Address the Needs of the Individual

Takes a person‑centered focus to help ensure a consistently inclusive and culturally sensitive approach to a person displaying crisis behavior.

Register for Training

Verbal Intervention is available as a virtual (Online & Live Virtual) Instructor Certification Program. Find a class that works for your schedule.

CPI Offers Training for All Risk Levels in Your Organization

CPI training programs are customizable and scalable, ensuring the right staff acquire the right skills. For example, the de-escalation skills taught in Verbal Intervention are also taught in Nonviolent Crisis Intervention® and Nonviolent Crisis Intervention® With Advanced Physical Skills. Learn more about the levels of training CPI offers.

All Programs View Renewal Programs
Establish common de‑escalation training communication framework checkmark icon checkmark icon checkmark icon
Proactive verbal de‑escalation strategies checkmark icon checkmark icon checkmark icon
Safety intervention & disengagement skills x checkmark icon checkmark icon
Advanced intervention skills for high‑risk behavior x x checkmark icon

How CPI De‑escalation Training Impacts Your Business

Minimize Training Time
Our online and live virtual course delivery is ideally suited to schedules and work demands that leave limited time for training.

Maintain Compliance
CPI training is designed to help you achieve and maintain compliance with current legislative initiatives and best practices.

Increase Staff Resilience
Training staff to safely address disruptive behaviors can increase job satisfaction, improve employee performance, and reduce turnover.

How Training Works


We certify your trainers.

CPI Professional Instructors train and prepare selected staff to become Certified Instructors for your organization.

View course overview.


Your trainers train their colleagues.

Certified Instructors conduct ongoing trainings to other staff using courses and materials provided by CPI.


Your staff gain skills and confidence.

Trained staff acquire the common vocabulary and practical expertise they need to safely address challenging situations.

Learn more about CPI’s training approach.

CPI training is critical for your business. Here's the proof.

Over 50%

Reduction in Disruptive Behaviors

Over 50% Reduction in Disruptive Behaviors

Our reliable, evidence-based training programs produce real results.

Read Case Study


Reduction in Staff Injuries

80% Reduction in Staff Injuries

Our skills help keep employees safe and help reduce workers' comp claims.

Read Case Study


of Customers Improved Skills

95% of Customers Improved Skills

Our customers have seen significant improvement in staff de-escalation skills and overall safety.


of Workplace Violence in Health Care

70% of Workplace Violence Occurs in the Health Care Industry

Our training programs have a track record of preventing and reducing crisis situations.


Years of Experience

40+ Years of Experience

Since 1980, we have been changing behaviors and reducing conflict for the well-being of all people.

Learn More

Bring VI Training to Your Organization

Complete the form and we will contact you with more information about how Verbal Intervention can benefit your organization.

Find training

Already a customer? Log into your account to:

Schedule a Renewal
Order Workbooks