Verbal Intervention Training

Ideal for facilities and roles with hands-off policies, Verbal Intervention (VI) trains staff to respond to crisis situations with a focus on de-escalation techniques and safe, non-restrictive interventions.

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Benefits of Verbal Intervention Training

Recognize & Respond to Escalations

Your staff will learn to recognize the stages of an escalating crisis and evidenced-based techniques to appropriately de-escalate.

Practical & Relevant for Adult Learners

Verbal Intervention is based on the latest principles in adult learning with an emphasis on techniques that can be immediately used by your entire staff.

Evidence-Based & Fully Accredited

Your staff can earn Continuing Education Credits while practicing strategies that are based on the latest evidence on brain and behavior.

Register for Training

Find a Verbal Intervention instructor certification class that works for your schedule.

How We Impact Your Business

Minimize Staff Time Off The Floor
If you have limited time for staff training, our online course delivery with applied follow-up classroom practice is ideal.

CPI ensures that all trainings are completely up to date on current legislation.

Reduce Staff Burnout
Preventing workplace crisis reduces staff burnout, which can lead to a reduction in turnover and an increase in job satisfaction and employee performance.

How It Works



Register for an instructor certification class that works for your schedule or call us to schedule a blended learning course for your organization.


We train you

Your selected staff learns techniques on crisis prevention and intervention and becomes certified to train others in your organization. After training, we support your staff with classroom materials and ongoing consultation. View course overview.


You train your staff

We enable you to combine our evidence-based practices with your organization’s policies and procedures to ensure that training is consistent across your organization. VI is offered as an online course with applied follow-up classroom practice.

Our training is critical for your business. Here's the proof.


Reduction in Assaults

90% Reduction in Incidents of Assault

Our reliable, evidence-based training programs produce real results.

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Reduction in Workers' Comp Claims

82% Reduction in Workers' Comp Claims

Our skills help keep employees safe and have reduced workers' comp claims.

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of Customers Improved Skills

95% of Customers Improved Skills

Our customers have seen significant improvement in staff de-escalation skills and overall safety.


of Workplace Violence in Healthcare

70% of Workplace Violence Occurs in the Healthcare Industry

Our training programs have a track record of preventing and reducing crisis situations.


Years of Experience

40 Years of Experience

Since 1980, we have been changing behaviors and reducing conflict for the well-being of all people.

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Bring VI Training to Your Organization

Complete the form and we will contact you with more information about how Verbal Intervention can benefit your organization, or find a training near you.

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CPI Offers Training for All Risk Levels in Your Organization

We create legislation-compliant programs for many diverse organizations. Learn more about the levels of training CPI offers.

All Programs View Renewal Programs
Prevention & verbal de-escalation skills
Disengagement safety techniques
Tools for decision making
Physical intervention techniques
Tools to manage complex behaviors
Advanced physical intervention