Human Services Professionals

Help hurt people stop hurting.
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Say staff are doing an intake with a child who’s had services at several different organizations.

None of the other places have been able to handle his behavior. And his mom is worried that your staff will hurt him—because staff at other facilities have hurt her son.

Both mom and son have a history of feeling unsupported. They’re used to getting tossed around by the system, never receiving the kind of help that can actually improve their lives. And their experience—their FEAR—is affecting how they’re reacting to you now.

During the intake process, the boy is told “No” about something. He blows up. He runs out the door. Mom is crying, and the boy’s outside now, kicking at windows and throwing rocks.

Tension is high to say the least.

But you say, “I got this.”

You follow the boy outside. You use your de-escalation skills, your verbal skills, your paraverbal intervention skills.

When Mom comes out, you’re sitting in the grass with the boy, talking. You’re calm. He’s calm. The situation is calm. You’re just hanging out, getting to know the new boy in your care.

His mom says to you, “I already feel better about my son being here with you and your staff.”

Because of your skill, the boy and his mom feel supported.

They feel confident that you can help them.

Handled differently, this situation could have escalated. Staff could have run after the boy and physically stopped him from throwing rocks. He could have been injured in the struggle. Staff could have been injured. And the boy and his mom could have been retraumatized. Again.

But when you have prevention skills, hurt people stop getting hurt.

This entire situation played out for a social worker named Angie Smith, who says:

“The only way I’ve been able to do so well at that is through the CPI training.”

Angie also says this:

“CPI covers everything we’re dealing with.”

That’s why 95% of professionals who use CPI agree: CPI improves staff de-escalation skills and overall safety.

From behavior management to restraint reduction and everything in between, CPI covers everything you’re dealing with. Here’s what else it helps with:

Trauma-informed care

With CPI, you’ll integrate person-centered, trauma-informed strategies so you can prevent aggressions that stem from trauma. We’ll help you incorporate trauma-informed best practices into your staff trainings, policies, and procedures. And you’ll have tools for helping individuals and their families do more than react and survive. You’ll have strategies to help them cope and thrive.

Autism Spectrum Disorders

Our eLearning course, Focus on Autism, teaches you how to tailor your training sessions for staff who work with individuals on the autism spectrum.

Family support

There's a little-known fact about CPI that can help you in a big way. It’s well-known that when you implement CPI, you teach Nonviolent Crisis Intervention® skills to your staff. But did you know that you can give parents and caregivers an overview of training too? Our Sharing Strategies workbook is a great resource for showing families how to reinforce the care strategies that you use in your organization.

“Because of our CPI training, we give our foster parents a better understanding of how to handle children who have triggers caused from past trauma.” —Pam Brewer, Foster Care Case Manager, Choices for Life of GA

Reducing challenging behaviors

When you use CPI's prevention and de-escalation techniques for social workers and all other staff, you'll see powerful results. Facilities like Mission Services of London, Ontario have reduced challenging behaviors by more than half. You can even go as far as they have with prevention—and reduce the use of restraint and seclusion by 100%.

Meeting regulations and standards

CPI training aligns with local, state, provincial, and federal legislation and accreditation standards. From CARF and COA to the Ontario Ministry of Community and Social Services and many more regulatory bodies and standards, we'll help you not only comply with regulations. We'll help you exceed them.

So what’s the ROI on CPI?

By giving you skills to reduce injuries, trauma, challenging behaviors, and restraint use, CPI will save you money. It will show your staff and the people in your care how much you value their safety. And it will make it easier to do what you set out to do: truly make a difference for individuals and their families.

​Our range of programmes will help you make a positive difference.CPI can help